Returns and complaints

Complaints

To make a complaint, follow the steps below:

Fill in the return/complaint form
and enclose it with your package. The document should contain the following information: your name, e-mail address or correspondence address, telephone number, product number and the reason for the complaint, the date of purchase and the occurrence of the defect.

2.Return of the product

When submitting a complaint,  please return the product together with all its accessories and a copy of the purchase invoice.


Shipping

The faulty  product should be sent to the following address:
PRODUKTY NATURALNE BEREZIŃSCY s.j.
Starościańska 19
Tuszynek Majoracki 95-080
Tuszyn
 

Return of goods

In accordance with current law, you have 14 days to return the goods. To withdraw from the agreement and return a product purchased from us, fill in the necessary declaration and send it to our address together with the returned product(s):

PRODUKTY NATURALNE BEREZIŃSCY s.j.
ul. Starościańska 19 A
Tuszynek Majoracki 95-080
Tuszyn

Enclose all accessories received with the product(s) and the receipt or invoice to the package containing the declaration and the returned product(s).

 

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